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Contact Us

Have questions? Our 5-star rated support team is here to help you! We’re also available via Live Chat 9am – 5pm EST Monday through Friday!




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Frequently Asked Questions


Does S&O offer a free trial?

Yes, we do! Retailers recieve a 15-day free trial with full feature access upon intial sign-up.

What eCommerce platforms are compatible with S&O?

We have native apps in the BigCommerce, Shopify and Magento app stores and are compatible with just about any other eCommerce platform available, including Shift4Shop, WooCoommerce, Volusion, Wix and more!

Do I have to sign any contracts to use S&O?

No, you do not! Our plans are offered on a month-to-month basis, and can be cancelled or adjusted at any time.

I already have an account in Google/Microsoft/Facebook, can S&O connect to it?

Yes, we can! Our marketing channel connection wizards make it super easy to connect to existing accounts.

Is support included?

Absolutely! Our 5-star rated support team is here to help via phone, email or in-app live chat! 

What types of plans does S&O offer?

We offer plans for feeds, ads or both using a tiered system. For feeds, the tiers are based on SKU count, and for ads the tiers are based on monthly ad spend. We offer both DIY and fully managed options as well!

How do I get started?

Getting started with S&O is easy! If you’re with BigCommerce, Shopify or Magento, head here to download our app and start the wizard. All others, including those using the platforms previously mentioned, can feel free to contact us here or request a complimentary demo here.

Want to see how it works first? Request a complimentary demo

Find out why thousands of store owners from around the globe have chosen Sales & Orders to help grow their businesses online